Transform your business with chatbots

Srini Janarthanam
8 min readJun 23, 2018

Chatbots are everywhere now! If you haven’t heard of what chatbots are, they are like these tiny software robots that can have a chat with your customers on your website. They can be a lot of help, saving your visitor valuable time and avoid frustration looking for information they need. You ask and you get. :)

There are several reasons to add a chatbot to your customer contact team. But all of them can be grouped into these three benefits:

  1. Delight your customer
  2. Challenge your team

--

--

Srini Janarthanam

Chatbots, Conversational AI, and Natural Language Processing Expert. Book author — Hands On Chatbots and Conversational UI.