Chatbots, Conversational User Interfaces, Artificial Intelligence and Natural Language Processing Expert. Book author — Hands On Chatbots and Conversational UI.

How chatbots can steer conversations by understanding the nuances in user utterances?

One of the trickiest problem designing and building chatbots is to build its capability to understand user’s utterances. This is the very first challenge facing the chatbot — understanding what the user wants from what they say. We…

A series of stories on how to design great conversational AI experiences using insights from psychology, human-centered design, and design thinking. Hope you find these useful.

Over the years, I have written a series of articles on various aspects of chatbot design. Here they are, all indexed in one place:

Towards Conversational Singularity

Srini Janarthanam

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store